Frequently Asked Questions

Our furniture is crafted using premium materials including high-density foam, kiln-dried solid wood, stainless steel frames, and a variety of high-quality fabrics and leathers. You can also choose from different fabric textures and finishes during customization.

Yes! Most of our sofas and sectionals are fully customizable. You can select:

  • Fabric or leather type

  • Color and texture

  • Cushion firmness

  • Leg style and finish

  • Overall dimensions
    Just contact us before or after your order, and we’ll guide you through the customization process.

Delivery typically takes 7 to 10 business days, depending on your location. Custom orders may take longer, usually between 2 to 3 weeks. We’ll keep you updated throughout the process and provide tracking details once your order ships.

Yes, we offer free standard delivery on all orders above a certain amount (e.g., $500). For express or white-glove delivery (assembly + placement), additional charges may apply depending on your location.

In the rare event that your item arrives damaged, please:

  1. Take clear photos of the damage

  2. Contact us within 48 hours of delivery
    We’ll arrange for a free replacement, repair, or refund based on the severity of the issue.

We offer a 7-day return policy for eligible items. The item must be unused, in original packaging, and returned at your own cost. Custom or made-to-order furniture is not eligible for return, unless defective.

Yes, all our products come with a 1-year limited warranty covering manufacturing defects in materials and craftsmanship. This excludes normal wear and tear, misuse, or accidental damage.